Privacy policy

Last updated: 20.07.2025

This Privacy Policy explains how LOKI Home collects, uses, and protects your personal data in accordance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

By using our website or placing an order, you agree to the terms below.

1. Who We Are

LOKI Home
Zurich, Switzerland
Email: home@lokistudio.ch
Website: www.lokihome.ch

2. What Data We Collect

We only collect the data necessary to provide our services, such as:

  • Personal details: name, surname

  • Contact details: email, phone number

  • Billing and shipping address

  • Payment data: securely processed via Stripe (we do not store card details)

  • Messages: sent through contact forms or email

  • Newsletter preferences

  • Browsing data and cookies (see Section 6)

3. Why We Collect Your Data

We process your data to:

  • Fulfill and ship your orders

  • Provide customer service

  • Respond to contact form submissions

  • Send promotional emails (only if you opt in)

  • Analyze website traffic to improve performance

4. Legal Basis

We process your data based on:

  • Contractual necessity (e.g., processing purchases)

  • Your consent (e.g., newsletters, non-essential cookies)

  • Legitimate interest (e.g., security, analytics)

  • Legal obligations (e.g., tax and invoicing)

5. Data Sharing

We never sell or trade your personal data. Data is shared only with:

  • Stripe (for secure online payments)

  • Squarespace (for website hosting)

  • Shipping providers

  • Analytics and marketing tools (e.g., Google Analytics, if enabled)

All providers are carefully selected and GDPR-compliant where required.

6. Cookies

Our website uses cookies to:

  • Enable basic site functionality

  • Analyze traffic (e.g., via Google Analytics)

  • Support marketing features (only with consent)

You can manage cookie preferences via your browser settings or our cookie banner.

7. Data Retention

We retain data only as long as necessary:

  • Order and invoice data: for legal/tax purposes (typically 10 years)

  • Newsletter and contact data: until you request deletion

  • Cookies and analytics data: according to tool-specific durations

8. Your Rights

You have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw your consent at any time

  • Request a copy of your data

  • File a complaint with a data protection authority

To exercise these rights, contact us at: [your contact email]

9. Data Security

We apply appropriate technical and organizational measures to keep your personal data safe from unauthorized access, loss, or misuse.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on our website. Please check back periodically.